STANDARD TERMS AND CONDITIONS OF SALE

Welcome to SAFIRA. By accessing, browsing, or purchasing from our platform, you acknowledge and agree to be bound by the following Terms, Conditions, and operational policies.

​1. Order Processing & Finality of Purchase

1. • No Post-Purchase Cancellations: We instantly initiate automated sorting, processing, and packaging workflows upon order confirmation to guarantee swift transit times. Consequently, orders cannot be cancelled, altered, or modified once finalized at checkout.
   • Pre-Purchase Consultation: To eliminate discrepancies regarding sizing or textiles, customers are strongly encouraged to consult our digital helpline prior to making a purchase. Our support desk is accessible via WhatsApp at +91 [your number] or through Instagram Direct Messaging at @thesafiraofficial for real-time fabric insights, measurements, and personalized sizing charts.
     
     

​2. Curated Inventory & Return Restrictions

1. • Limited Batch Exemption: SAFIRA pieces are curated in highly restricted, small-batch runs. Due to this limited production framework, items marked as "Final Sale" or "Non-Returnable" on their respective product display pages cannot be returned or exchanged based on subjective preferences (such as change of mind or buyer's remorse).

   • Eligible Return Protocol: For items explicitly designated as returnable on our platform:

     • The return request must be submitted within the timeline explicitly defined on the product page.
     • Products must be shipped back completely unworn, unwashed, unaltered, smelling neutral, and enclosed in their original packaging with all commercial tags intact. Items failing these verification benchmarks will be sent back to the client at their own expense. [1]

​3. Damaged, Defective, or Incorrect Deliveries

1. • Reporting Window: If an item is delivered with a manufacturing defect, physical damage, or does not match the specifications ordered, it must be reported to our customer service desk within 24 hours of documented delivery. [1, 2]
   • Mandatory Parcel Opening Video: To prevent fraudulent claims, any dispute regarding damages or missing items must be accompanied by a single, unedited, continuous video recording of the package being opened. The video must clearly show the courier shipping label, the initial outer seal break, and the alleged defect. Please forward this media along with your Order ID via WhatsApp at +91 [your number] or email at [your email].
   • Discretionary Remedy: Upon validation of the structural defect, SAFIRA will initiate a reverse pickup and issue an identical replacement piece (subject to real-time warehouse inventory). If the specific product is permanently out of stock, we will issue an e-store credit note valid for 30 days from the date of issue. Cash or original payment gateway reversals are not provided for limited-run inventory unless required by consumer protection statutes. [1]

​4. Promotional, Sale, & Clearance Items

1. • All products purchased through flash sales, clearances, or via the application of promotional discount codes are strictly Final Sale. These items are sold as-is and are completely exempt from standard exchanges, return requests, or store credit distributions.

​5. Statutory Compliance & Consumer Grievance Redressal

• In compliance with the Consumer Protection (E-Commerce) Rules, 2020, SAFIRA maintains a dedicated framework to handle customer issues. For unresolved escalations, complaints, or policy inquiries, please contact our designated Grievance Officer at [your email]. All formal consumer grievances will be acknowledged within 48 hours and systematically reviewed for resolution. [1, 2]